General Enquiries

Where can I buy Comvita products?

Comvita is stocked at hundreds of amazing retailers. Including Boots, Amazon,
Wholefoods and many other health and wellness stores. Both in-store and online.



Where can I find your Terms & Conditions?

Please refer to our Terms & Conditions page.

What is your Privacy Policy?

Please refer to our Privacy Policy page.

Access to information?

You have the right to ask about what personal data we hold about you. To make this request, please email privacy@comvita.com.

How can I sign up to the Comvita Newsletter?

To continue to hear from Comvita please sign up to our newsletter in the footer of this website. You can unsubscribe at any time using the link in the bottom of all emails.

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If you no longer want to receive our exclusive offers and promotions then you can click the ‘unsubscribe’ link on the bottom of our promotional emails to make this change.

Mānuka Honey

What is Mānuka honey and why is it so special?

Mānuka Honey is collected from the nectar of the Mānuka (leptospermum scoparium) tree native to New Zealand. Bees can only collect the nectar needed to make Mānuka Honey for around 6 weeks of the year when the Mānuka trees are in flower. Renowned for its rich flavour, Mānuka Honey is recognised worldwide for its unique properties.

Mānuka Honey is different from other honeys. It contains over 2,000 individual compounds which is more than 20-fold higher than pasture honey such as clover, giving it a range of special properties that are unique to Mānuka Honey. You can read more about the scientifically researched benefits here.

What are the benefits of Mānuka honey?

Honey has a long history of use since ancient civilisations. Modern scientific research shows that the health benefits associated with traditional uses of honey are not just a folklore. New Zealand Mānuka Honey, sourced from the indigenous shrub Leptospermum scoparium, exhibits a combination of bioactive properties that give it unique benefits beyond just culinary use.

Mānuka Honey is renowned for its antibacterial properties and is well-researched for various topical uses such as treating wounds and burns and eczema and dermatitis. As a food Mānuka Honey is a delicious-tasting honey that can be taken on its own or in combination with other beverages such as tea. In addition to its use as a natural sweetener, the honey is commonly used as a remedy to help alleviate the symptoms of common colds and winter chills such as cough and sore throat as well as to support gut health. You can read more about the scientifically researched benefits here.

What is the science behind Mānuka Honey?

There is a significant body of scientific evidence to support the unique composition, bioactivity and health benefits of Mānuka Honey with over 9,000 research papers published in scientific journals. Comvita leads the way in creating and understanding the science behind Mānuka Honey. Over the last two decades Comvita scientists and research collaborators have authored numbers of research papers, reports and articles and are committed to continuing to push the boundaries of scientific research on Mānuka Honey every day to understand more about what makes it so special. You can read more about the scientifically researched benefits here.

How do you ensure your Mānuka Honey is genuine and pure?

Mānuka Honey is collected from the nectar of the Mānuka (leptospermum scoparium) tree native to New Zealand. Bees can only collect the nectar needed to make Mānuka Honey for around 6 weeks of the year when the Mānuka trees are in flower. We cannot comment on the practices of other companies but here at Comvita our beekeeping and honey testing practices ensure that all of our customers around the world are getting real genuine Mānuka Honey from New Zealand. Our beekeepers carefully consider hive placement, timing of placement and other factors to optimise the collection of pure Mānuka nectar needed to make genuine, real Mānuka Honey. Our Mānuka hive sites are located in remote locations in New Zealand, these sites are many hundreds of acres in size with very few non-Mānuka species flowering at the same time as the Mānuka trees, because of this the bees can collect pure Mānuka nectar.

Mānuka contains many unique compounds not found in other honey types making analysis and verification of honey floral origin and purity possible. All of our Mānuka Honey undergoes rigorous scientific laboratory and quality testing for food safety, purity and potency. We use advanced analytical chemistry techniques to precisely measure the quantity of a range of unique Mānuka Honey compounds to verify the honey’s floral origin, its potency and to ensure that it is true to label. All Comvita UMF™ Mānuka Honey products are tested and certified as monofloral Mānuka Honey. UMF™ is an independent certification and is the gold standard test for the purity and potency of Mānuka Honey, it measures the presence of 3 signature compounds found in Mānuka Honey including leptosperin that cannot be purchased commercially and is not found in any other honey type, this makes it an ideal compound for confirming authenticity. We also test all our honey for the presence of Lepteridine™ 3,6,7-Trimethyllumazine, a unique Mānuka Honey compound recently discovered by Comvita Scientists. No other company can test its honey for this compound. At Comvita we also test to ensure all of our Mānuka Honey meets the New Zealand Ministry for Primary Industries (MPI) standards, this tests for four additional Mānuka compounds and the presence of Mānuka pollen DNA. All of our domestic and export monofloral Mānuka Honey meets the same UMF™ and MPI standards meaning that, wherever they buy our product, our consumers around the world can be confident that they are buying genuine monofloral Mānuka Honey from New Zealand. Learn more about the science in identifying real Mānuka here.

What is the difference between UMFᵀᴹ and MGO?

UMF™ stands for Unique Mānuka Factor, an independently certified quality assurance mark for genuine New Zealand monofloral Mānuka Honey. UMF™ measures both the purity and quality of Mānuka Honey based on the levels of four unique signature compounds: leptosperin, dihydroxyacetone (DHA), methylglyoxal (MGO) and HydroxyMethylFurfuraldehyde (HMF). Comvita adopts a dual grading system - MGO & UMF™ to provide additional assurance to consumers.

The MGO lettering is the shorthand for ‘Methylglyoxal’, the dominant active component in Mānuka Honey, used to measure anti-bacterial activity. Labels with MGO (plus a number) explain the presence of Methylglyoxal in the content. The minimum for a monofloral Mānuka Honey is MGO 83. The higher the number, the higher the MGO level.

Measuring only one compound, such as MGO, is not sufficient to ensure that compound is from a natural Mānuka Honey source. That's why Comvita adopts a dual grading system - MGO & UMF™ to provide additional assurance to consumers.

In one country, it was found that a company was adding synthetic MGO to honey to achieve test results so it is important to check all 3 markers are present in Mānuka Honey.

Other measuring tools such as 'Active', 'NPA' are used at the discretion of the producing company, with no third party checks in place.

Why is Mānuka Honey so expensive?

Comvita has a long-term reputation for integrity. Our testing data shows our UMF™ Mānuka Honey has consistently met or exceeded the stated UMF™ level. The amount of testing and quality requirements add to the quality and price of our brand. Comvita is the leading producer of UMF™ Mānuka Honey, our integrity is important as we sell our honey products globally and must meet stringent requirements in all markets.

We are very selective about the honey we source and the beekeepers we work with – we only source the best and we test it to make sure.

Is Mānuka Honey antibacterial?

All honeys are antimicrobial to some extent. The high sugar, low pH and low water content of honey creates an environment which is unfavourable for bacterial growth (Molan 1992a, Bogdanov 2004). Most honeys also release hydrogen peroxide when diluted which kills bacteria. This hydrogen peroxide is generated by the enzyme glucose oxidase, which is added by bees to nectar during the honey-making process.

Mānuka Honey has a unique non-peroxide antimicrobial activity that distinguishes it from the other honey types. In comparison to the peroxide-based antimicrobial activity found in other honey types, the non-peroxide antimicrobial activity of Mānuka Honey is highly stable, making Mānuka Honey excellent for antimicrobial uses such as wound care.

Mānuka Honey also carries an abundance of other bioactive plant-derived compounds such as phenolic acids and flavonoids (Russell 1990, Stephens 2010). Phenolic acids and flavonoids are well-known for their antioxidant and anti-inflammatory activities (Gutiérrez-Grijalva 2016) which may explain some of the health-benefits reported for Mānuka Honey.

How do I know my Mānuka Honey is real?

Rest assured Comvita Mānuka Honey is indeed pure, unadulterated Mānuka Honey. All of our Mānuka Honey is rigorously tested using internationally recognised testing methods. We comply with New Zealand government Ministry for Primary Industries (MPI)’s requirements and UMF™ standard to ensure the authenticity, quality and purity of the product. You can read more about our Triple test guarantee, which ensures the origin and the efficacy of the honey in three distinct ways here.

Can I take Mānuka Honey during pregnancy?

Mānuka Honey has been taken by pregnant women for many years with no reported problems as a result of its ingestion. As a food, we suggest that UMF Mānuka Honey is generally considered safe to take during pregnancy. If you do have concerns, please consult your healthcare professional.

Can I have Mānuka Honey if I am diabetic?

If your healthcare professional has suggested that honey could be consumed with your condition, Comvita recommends to start with small quantities and monitor blood sugar levels. Indian Ayurvedic physicians suggest that honey serves as a valuable sugar substitute and can be consumed by diabetic subjects. Recent studies suggest that honey is tolerated by individuals with impaired glucose tolerances.

Is Comvita Mānuka Honey raw?

Honey that is left 'raw' straight from the hive contains bee pollen and parts of the beehive or the honeycomb. Comvita's honey is filtered remove these particles, to ensure you have a raw clean honey.

Why does honey's colour and texture vary?

Honey is a natural product, influenced by seasonal and regional conditions. Some areas produce paler honey than others. Like a good wine, honey will grow in flavour and darken with age.

Can children take Mānuka Honey?

We do not recommend that honey be given to children under the age of one.

Can I use Mānuka Honey from a jar on my wound?

No. Mānuka Honey that is purchased in a jar is for oral/internal use only. Comvita® recommends sterile medical grade honey products for use on wounds.

I would like to check that the Comvita product I purchased is genuine, how can I do this?

If you suspect counterfeit product, we advise you contact us with as much information as possible so we can take appropriate action. It will be useful for you to provide the details of where you purchased the product (e.g. company name, website address, country you purchased it in), its batch number (it can usually be found near the barcode) as well as clear photographs if possible. We are committed to ensuring customers maintain their faith and trust in our brand, and to protecting consumers.

Propolis

What are the benefits of Propolis?

Propolis contains high levels of active bioflavonoids, with well-known antioxidant properties. Propolis helps to support and maintain a healthy immune system.

What is Propolis?

Comvita Propolis is created by the bees from natural sap and resins found on trees. Trees produce these resins at the site of a plant injury and on new shoots. The bees collect the resin and carry it back to the hive where they mix beeswax and enzymes to make Propolis.

Olive Leaf

What is a polyphenol?

Polyphenols are compounds which are found abundantly in natural plant food sources.

What is Oleuropein?

Oleuropein is the active ingredient found in olive leaves.

Why does Olive Leaf Extract Liquid taste sweet?

Comvita Olive Leaf liquid contains vegetable glycerine, a natural ingredient which we use to suspend the extract. Glycerine happens to be sweet, which works well as Olive Leaf Extract on its own as an ingredient is quite bitter.

Can I take Olive Leaf Extract with other medications?

We advise you to consult your healthcare professional.

Can I take Olive Leaf Extract while pregnant or breastfeeding?

We advise you to consult your healthcare practitioner.

Are Olive Leaf products suitable for Vegetarians and Vegans?

If you are a vegan or vegetarian we recommend that you use the liquid Olive Leaf Extract range which is made from 100% plant derived products. Our current Olive Leaf Extract capsule products contain a gelatin coating which is not suitable for vegetarians and vegans.

Does Olive Leaf Extract need to be refrigerated?

No, as long as it is kept in a cool dry place, away from sunlight, it will keep its active values until the use-by date.

Orders, Deliveries and Returns

Why is my payment to Petty Wood & Co Ltd and not Comvita?

Petty Wood & Co Ltd has worked directly with Comvita for nearly 3 years. Every Comvita product shipped to the UK in that time has come via Petty Wood & Co Ltd. We work in partnership with Comvita New Zealand to sell and distribute their products here in the UK.

Who are Petty Wood & Co Ltd?

Petty Wood & Co Ltd have over 200 years of experience trading in the UK Food and Drink Industry, Petty Wood manage some of the most recognised and sought after brands in the UK.

Can I access my previous Comvita account or order history?

No, Petty Wood & Co Ltd do not have access to your historical orders placed on Comvita.co.uk

How long should I expect my order to take to be delivered?

We aim to have your order packed and on it’s way to you as soon possible, however from time to time, our third-party couriers will experience delays.

Our standard lead times are Pick and Despatch within 1 working day and delivery within 2 further working days. (Working Days are Monday to Friday)

You will receive a tracking link to allow you to track your order.

Please allow 5 working days before chasing your order via customer services as we will be unable to review your query in that time frame.

If you have any questions about your order after checking your tracking number, you can contact us comvita@pettywood.co.uk

Where is my shipping notification?

Please contact our Customer Service Team comvita@pettywood.co.uk if you haven’t received your shipping notification within 3 working days. (Monday to Friday excluding Bank Holidays)

Can I Ship Products outside of the UK?

No, we do not ship orders outside of the UK

How do I cancel or amend an order?

Once your order has been submitted, we cannot cancel or amend your order. This includes the retrospective addition of a discount. You may still be able to return the items as per our returns policy. Please contact our Customer Service Team comvita@pettywood.co.uk

I made a mistake on my order. Can I cancel?

Once your order has been submitted, we are not able to cancel or amend your order. This includes the retrospective addition of a discount. You may still be able to return the items as per our returns and refunds policy.

What is your return policy?

You can return products within 14 days of receipt. Please click here

Unwanted Products

Please note that returned products need to be unopened and in their original condition with packing slip enclosed. Once we have received notification from our warehouse that the products have been received and are in good condition, we can then process your refund. We recommend you use a tracked or signed for service. Refunds are paid via the same method as original purchase.

Faulty Products

Contact our customer service team who will request details of your fault and be able to advise next steps. comvita@pettywood.co.uk

How do I return goods which are damaged?

For damaged or incorrect orders, please contact our Customer Service Team comvita@pettywood.co.uk and one of our team will be able to arrange a replacement, return or refund for you. For faster processing, please email us a photo of the damaged item, including order number, batch number and expiry date. 

I forgot to add my discount code. Can I add it after I submit my order?

Once your order has been submitted, we cannot cancel or amend your order. This includes the retrospective addition of a discount. Please note that discount codes will not work on selected items- see T&Cs.